Simple Human - Great Warranty and Great Service

I have two products by Simple Human - a 3-cylinder shampoo/conditioner dispenser and a shower caddy.  I'm writing mainly about the great customer service that I've experienced twice with this company.

The shampoo/conditioner dispenser has broken twice.  You may wonder why I would still recommend this company and their products - but here's why......

The first time it broke - it was because I'd bumped the lever that you use to dispense the shampoo.  We'd had the dispenser for over a year, and I just assumed that I would need to buy a replacement cynlinder.  I called Simple Human, and the customer service rep asked me when I'd bought the product.  I told her that I thought it had been over a year, but she told me that their products have a 5-year warranty and she quickly offered to send me the replacement.

Then a couple weeks ago, I broke the lever that dispenses the shampoo while pulling it.   This time my husband contacted Simple Human on-line, filled out a form and we received an automated reply right away.  A couple days later we received a personal note from a customer service rep.  This was impressive...here's what it said....

"Thank you for your inquiry and we apologize for any difficulties you are experiencing. As part of our warranty program, we will be glad to send you a replacement part, free of charge, to solve the issue. Please allow 5-7 business days for delivery.

At simplehuman, we stand behind our products 100% and are working to offer the best possible service. We hope that our products can continue to serve you well for the years ahead.

Best,
Customer Support"

This is very impressive.  Even though the product broke twice - I would STILL do business with this company regardless.  They have a great warranty to begin with, but it is their service that compelled me to blog about them.  Two thumbs up!

BeBop Sport Bar - Blaine, MN - Great Cheeseburger

I've been to BeBop Sport Bar several times over the past few years.  Today I was there to watch a sand volleyball tournament.  My husband had a cheeseburger that I took a few bites of and I was so impressed with how it tasted I wanted to blog about it.  It was really good - and huge.  Served with tator tots if you want them - and those were cooked just right too - nice and crispy.  It was a beautiful day today - we sat outside, had a great burger and tasty bloody Mary too - yum! I'd recommend it if you're in the Blaine area.

Biscoff Cookies

These cookies are a favorite - and they're served on Delta flights.  They're a crisp, caramel cookie - goes great with coffee.  In fact the name was derived by combing "biscuit" and "coffee".  I just found them at Target - didn't know they carried them.  Give them a try - 4 cookies per serving, and 150 calories per serving.  I'm hooked!

2012 Chevy Malibu 2LT - Economical Luxury - Polar Chevrolet, White Bear Lake, MN

Well... now that I've got 6 months under my belt with my brand new baby, I have some insight into the 2012 Chevy Malibu 2LT that we purchased in December 2011.  No, I didn't opt for the fully leather seats and Bose sound system of the LTZ... wanted to, but the pocket book said "no."  In the 2LT, I'm still rocking the heated front seats ("high" for those of us who enjoy fire roasted buns in the winter, and "low" for those who prefer lightly toasted), bluetooth through the vehicle, Onstar, XM radio (well, my subscription has ended and I refuse to pay for what my ipod and radio can give me for free), half leather & faux suede seats (looks sharp!), 120V outlet in the back, roomy front and rear seats, power windows, etc.  Here's what it boils down to...

Likes:

• Car payment is very affordable for a brand new car (had 48 miles on it when I drove it off the lot)
• Heated seats work like a charm
• Car heats up quickly in low temps
• Quiet engine
• Smooth ride
• Averaging 32 mpg on my 31 mile, one-way commute to and from work (mind you, it took a couple months to break in the car so I could consistently get that mileage - before that I was just shy of 30 mpg most of the time)
• Bluetooth handsfree calling is probably my favorite feature
• Onstar is fabulous - I like the turn by turn directions that mute the radio when a new direction is being spoken (this is free for the first 6 months and I'm fully taking advantage!)
• Incentive discounts
• Sweet color - Mocha Steel Metallic - it really does turn brown in some lights, and pewter/gray/silver in others.  Hides dirt fairly well :)
• GM Military program - if you are military, look this up - Polar Chevrolet actually beats the reduced price that GM dealers offer - so you do one better by going to Polar
• Jeff Foxx - he was our salesman - not pushy, answers my several questions without exasperation, and seems to really work to find the right fit for you - HIGHLY RECOMMEND HIM.  Tell him Luke & Desiree sent you.  They have pre-owned vehicles as well.

Gripes:

• Wish I had known about the 37 mpg eco they came out with shortly after we purchased this vehicle - but likely the price difference would not have been recouped.
• Seat belt gets temporarily caught on the paneling on the driver side door when trying to put on seat belt - if that's the worst thing so far, I can't really complain.
• I wish it cleaned itself. :)

As you can see, my likes far outweigh the gripes.  I know a few people who have 2011 or 2012 Malibus and they all LOVE their vehicle.  If my car hadn't died in the middle of December when we then needed to find a car quickly, we may have done more searching for a slightly used vehicle in order to reap the cost savings, but all in all, very affordable for a new car.  For me, it is an economical approach to "luxury".  And the customer service I've been receiving from Polar Chev is second to none.  Plus, it's an American Company and MADE IN THE USA, Baby!!!

Go see Jeff - Here's Polar Chev: http://polarchev.com/

Sherwin-Williams Paint - Blaine, MN

I’ll admit, when my husband told me he was buying our paint at Sherwin-Williams, I about went into sticker shock – they’re approximately $50 per gallon.  He assured me many people he knows have painted with their high end paints and have nothing but good things to say – especially that it covers in one coat (which of course, means you’re buying fewer gallons).  My shock factor was subdued when my hubby told me that he bought them all 30% off – whew!  The price is still a bit higher than what you may find at Menards and Home Depot, but the paint is definitely thicker and painted right over my dark blue wall with only two coats – something we would have surely been forced to do with any another paint – at least two coats and maybe even a separate primer.  The S-W colors were matched to some found at Home Depot.  They dry very even-toned across the walls without streaks and perhaps because it is thicker paint, there are no drips (or maybe because my hubby is stellar at cutting in).  We have a large wall in our split foyer home, so the concern is always streaks across it.  Don’t be fooled – unless you are a super duper painter (and perhaps less of a perfectionist than I am), you’ll never get away with just one coat – too many imperfections.  But I can honestly say that two coats can go over any color - mind you, we painted a light gray over a dark, teal blue.  While it remains to be seen if we got enough bang from our buck, so far I am pleased with the result – just please, oh, please, don’t buy it full price!  Join their club for the discounts!

Stonewater Massage & Skin Care - Lino Lakes, MN

I found Stonewater Massage & Skin Care using SpaFinder for a gift certificate I had won as a Miche Consultant.  It was the best gift certificate because I found Stonewater!  I recently purchased a series of four 50 minute massages for $100 plus tax off of spamassage.com, which is 50% off of services!  I love getting my massages by the owner, Steph, as she is definitely a "master" level masseuse; however, I have recently been recieving massages from Bree, a friendly, pint-sized woman with large, strong hands.  I received a massage last week and I went for the hard, deep massage - I know it is good every now and then to get in and loosen up, but I ended up a bit sore... so yesterday I asked for a bit lighter touch and found myself blissfully relaxed with no soreness today.  Everytime I go there I receive excellent customer service.  I'm a member of their blog, friends on Facebook, and get the deal emails from Crowd Cut so I find very affordable ways to enjoy their variety of services.  Plus, ample free parking!  They offer everything from couples massages, Thai herbal ball massages, foot treatments, facials, exfoliating treatments, mud and algae wraps, and steam sessions - basically the largest variety of services I've ever found in one spa!  I've had scrubs, wraps, steam, massages, couples massage, etc. and I've loved them all.  Check out their website and their "brother" company Mastiff Fitness - same couple owns them both - massages after you work out right at Mastiff!  Another couple of small MN businesses to support -book online and tell them Desiree sent you! 

Stonewater Massage & Skin Care                                                     Mastiff Fitness

New Hire and Higher Dress - www.modcloth.com

          ModCloth - $10 discount code - Mod Cloth strikes again!  The collar is a classy twist to this simple, navy blue dress featuring a side tie to help show off your waistline.  The shoulders are definitely wide enough to wear your normal undergarments and remain modest for the office.  This beauty hits about two inches above the knee and has a slit up that back that is a bit higher than desired for work, but is still appropriate.  You must be careful when you sit down, the silky liner that fully lines the dress makes the dress slide up when you sit, so be conscious of that.  The material is sturdy and you should not iron per the instructions on the tag, but it steams like a dream.  Pair it with a pearl necklace and earrings like I did and you are sure to be a classy lady if in the office or out to a nice dinner!  My coworker saw me this morning and immediately loved my dress, telling me she may be getting the same one and we'll have to be "twins"!  If this came in other colors I would surely consider another purchase.  If you snag this dress off of the website, it is affordable and yet you will qualify for free shipping!  Happy shopping!  Get $10 off of your order with this link: $10 off Mod Cloth!!!